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IntegrationsGDPR Compliance
Your data rights under GDPR
How Happy Pet Tech collects, uses and protects personal data of people in the European Union and the European Economic Area.
Effective October 29, 2026 · Excitado Innovations Pvt. Ltd.
Your data stays yours
What you and your customers put into Happy Pet Tech belongs to your business. These are our promises.
Never sold
We never sell or rent your data or your customers' data to anyone.
Never used for ads
We never share it with advertisers or use it to market to your customers.
Never used to train AI
Your records are not used to train AI models, ours or anyone else's.
Private to your business
Kept separate from every other business, and you choose what each staff member sees.
To run the service we rely on a few trusted providers, such as AWS for hosting. They process data only to deliver Happy Pet Tech, under contract, and are listed under Data transfers.
Who we are
Excitado Innovations Pvt. Ltd., trading as Happy Pet Tech, is an Indian company that makes software for pet groomers, boarding and daycare centres, pet shops and vet clinics.
- Company
- Excitado Innovations Pvt. Ltd.
- Platform
- Happy Pet Tech (happypet.tech)
- Privacy contact
- help@happypet.care
- Response time
- Within one month of your request
Where we are the controller
For the people who hold a Happy Pet Tech account, and for visitors to this website, we decide how the data is used. This page explains that use.
Where we are the processor
The pet business you book with controls the data about you and your pets. We store and process it on their behalf under our Data Protection Addendum. For questions about that data, contact the business first.
What we collect
We collect what we need to run the platform. We do not sell personal data.
About account holders
We are the controller
- Account data
- Name, email address, phone number and business details.
- Billing data
- Subscription plan, invoices and payment records.
- Security data
- Sign-in history, active sessions, device and approximate location, and two-factor settings.
- Communications
- Support conversations and emails you send us.
- Website data
- IP address, browser and pages visited on happypet.tech, with analytics only if you accept cookies.
Entered by pet businesses
We are the processor
- Pet parents
- Name, contact details, address and booking history.
- Pets
- Name, breed, age, photos, vaccinations, health and behaviour notes, and vet records.
- Transactions
- Bookings, invoices, payments, wallet balances and packages.
- Messages
- WhatsApp, SMS and email messages the business sends and receives.
- Staff
- Staff profiles, schedules and payroll details the business adds.
Lawful basis
Under Article 6 of the GDPR we need a lawful basis for each use of personal data we control. For data we process for a pet business, that business chooses the basis.
| What we do | Lawful basis |
|---|---|
| Creating and running your Happy Pet Tech account | Contract |
| Billing your subscription | Contract |
| Service notices, such as billing and security alerts | Contract |
| Keeping the platform secure and preventing misuse | Legitimate interests |
| Answering demo requests and support questions | Legitimate interests |
| Analytics and advertising cookies on happypet.tech | Consent |
| Keeping invoices and tax records | Legal obligation |
Where we rely on legitimate interests, we have weighed them against your rights. Ask us and we will explain that assessment.
Your rights
If you are in the EU or EEA, the GDPR gives you these rights. Using them is free.
Access
Ask for a copy of the personal data we hold about you.
Rectification
Ask us to correct data that is wrong or incomplete.
Erasure
Ask us to delete your data. We keep only what the law requires, such as invoices.
Portability
Receive your data in a spreadsheet you can take to another provider.
Object
Object to processing based on legitimate interests, including direct marketing.
Restriction
Ask us to limit how we use your data while a complaint is resolved.
Withdraw consent
Change your cookie choices at any time from the cookie settings on this site.
Automated decisions
We make no decisions about you by automated means that have legal or similar effects.
If you are a customer of a pet business that uses Happy Pet Tech, that business decides what happens to your data. Send your request to them. If it reaches us instead, we pass it on and help them answer it.
Data transfers
The Happy Pet Tech application, its database and uploaded files are hosted on Amazon Web Services in Mumbai, India. India does not have an EU adequacy decision, so transfers from our EU and EEA customers to us are covered by the EU Standard Contractual Clauses in our Data Protection Addendum.
Some features rely on providers outside India, such as WhatsApp messaging, push notifications and calendar sync. They only receive data when a business turns the feature on. The full list of sub-processors and where they operate:
Cursor
US
Claude
US
Amazon Web Services (AWS)
Mumbai, India
AWS S3
India
MongoDB Atlas
India
Vercel
India
GitLab
US
Razorpay
India
Meta WhatsApp Cloud API
US
AiSensy
India
Mobicomm / Dovesoft
India
Amazon Simple Email Service (Amazon SES)
India
Google Firebase Cloud Messaging
US
OpenStreetMap
UK
Sentry
US
Redis
India
More detail on our Trust & Security page.
How we protect data
Encrypted in transit
All traffic to the app is over HTTPS.
Two-factor sign-in
Owners and staff can protect their accounts with an authenticator app.
Role-based access
Each staff member sees only what their role permits.
Session control
See every signed-in device and sign any of them out.
Account lockout
Repeated failed sign-in attempts lock the account for a while.
Submit a request
- 1
Email us
Write to help@happypet.care with the subject "GDPR request", followed by the right you want to use, for example "GDPR request: access".
- 2
Confirm it is you
We reply from the same address and ask you to confirm the email or phone number on your account before we act.
- 3
We handle it
We complete the request within one month. If it is complex we may need up to two more months, and we will tell you why.
- 4
No charge
Requests are free. We may only charge or refuse if a request is clearly unfounded or excessive.
Questions about
your data?
Our Data Protection Officer answers privacy questions and handles GDPR requests.
If you are unhappy with our answer, you can complain to the data protection authority where you live. EU and EEA authorities are listed by the European Data Protection Board.
