Privacy Policy

Happy Pet Tech (Excitado Innovations Pvt Ltd) and its affiliates and subsidiaries ("Company", "we", "us" or "our") recognizes the importance of protecting the privacy of our online visitors. This privacy policy ("Privacy Policy") describes how we handle information learned from your visits to all websites and mobile applications we operate (collectively, the "Mobile App").

PLEASE REVIEW THIS PRIVACY POLICY CAREFULLY. By accessing the Mobile App and/or submitting information to or through the Mobile App, you accept the terms of this Privacy Policy and consent to our collection, use, disclosure and retention of your information as described in this Privacy Policy.

We also act as processors or service providers for our customers and maintain, store and/or process the personal information of our customer’s constituents and clients on our customers’ behalf when our customers use our products. Such information above is not subject to this Privacy Policy and is instead subject to the privacy policies of our customers.

IF YOU USE THE WEBSITE / MOBILE APP OR OUR SERVICES TO ENGAGE WITH A PET DAYCARE, BOARDING, GROOMING BUSINESS OR ANY OTHER SERVICE PROVIDER, PLEASE CONTACT THAT BUSINESS IF YOU HAVE ANY QUESTIONS OR REQUESTS RELATING TO YOUR PERSONAL INFORMATION.

Personal Information

We may collect the following personally identifiable information from you:

• Name
• Address
• Mobile Number
• Email Address
• Organization Name
• Organization Website
• Account Credentials (i.e., username and password)
• Transaction/financial information (for your pet)

Additionally, we may collect any personal information you provide us in communications you send or provide when you interact with any communications tools on the Website or Mobile App.

The information described above is collected and stored electronically when you access/visit the App, purchase our products, use our products, request a demo of our products or sign up for a free trial, create an account with us, sign up to receive our newsletters and/or marketing communications, sign up for our webinars/events/forums or contact us.

Information Collected Automatically

Information about your computer hardware and software may automatically be collected when you use the Application. This information may include:

• IP address, browser type, operating system, and device type
• Unique device identifier and language preferences
• Access times, dates, and geographic location
• Referring website addresses (URLs) and search queries
• Browsing history within the Happy Pet App
• Technical diagnostics such as protocol status, bytes sent/received, and server information
• Actions you take while visiting the site or using the app

This information is used by us for our business purposes, including without limitation for the operation and improvement of the Mobile Application, for technical troubleshooting, to maintain quality of the App and to provide general statistics regarding use of the App.

Other Information Collection Tools

Interest Based Advertising

We may collect information about your online activities on our Site to provide you with advertising about products and services tailored to your individual interests. You may see certain ads on other websites because we work with advertising partners (including advertising networks) to engage in remarketing and retargeting activities. Our advertising partners allow us to target our messaging to users through demographic, interest-based and contextual means. These partners may track your online activities over time and across websites, including our Site, by collecting information through automated means, including through the use of third-party cookies and web beacons. The information our advertising partners may collect includes data about your visits to websites that participate in the relevant advertising networks, such as the pages or advertisements you view and the actions you take on the websites. This data collection takes place both on our Site and on third-party websites that participate in the ad networks.

How Information is Used

We may use the information we collect for the following purposes:

• To provide the Mobile App and Website to you and to improve the same.
• To provide, operate, improve, and personalize the products and services we offer, and to give each user a more consistent and personalized experience when interacting with us.
• To register your account.
• To determine trends in consumption of our products and determine where our products may be in demand.
• To provide you with information about products and services that we may provide that we think may be of interest to you.
• To help deliver advertisements that are relevant to you and your interests and measure the effectiveness of our advertising campaigns.
• To provide you with updates about our products and services and with transactional information.
• For customer service and/or support, security (including for authentication purposes), to detect fraud or illegal activities, and for archival and backup purposes in connection with the provision of the Site.
• For analytics purposes.
• To fulfil your requests, such as those related to ordering and payment.
• To communicate with you, including through any chat function on the Site.
• To enforce our Privacy Policy or other applicable policies.
• To comply with applicable laws or respond to a subpoena, regulation, binding order of a data protection agency, legal process, governmental request or other legal or regulatory process.
• To enforce our rights, protect our property or protect the rights, property or safety of others.
• As needed to support external auditing, compliance and corporate governance functions.

Sharing of Information

• With Third Party Service Providers Performing Services on Our Behalf: We may share your personal information with our service providers to perform the functions for which we engage them. For example, we may use third parties to host the Site or assist us in providing functionality on the Site, provide analytics on the Site, provide a chat function on the Site, provide marketing and advertising services for us, to send out emails on our behalf or process payments.
• With Our Affiliates and Subsidiaries: We may share your information with our family of brands and corporate affiliates (e.g., parent company, sister companies, subsidiaries, joint ventures or companies under common control) for our internal business purposes. However, if we do so, their use and disclosure of your personal information will be subject to this Privacy Policy.
• For Legal Purposes: We also may share information that we collect from users as needed to enforce our rights, protect our property or protect the rights, property or safety of others, or as needed to support external auditing, compliance and corporate governance functions. We will disclose personal information as we deem necessary to respond to a subpoena, regulation, binding order of a data protection agency, legal process, governmental request or other legal or regulatory process. We may also share personal information as required to pursue available remedies or limit damages we may sustain.
• Changes of Control: IWe reserve the right to transfer or assign the information that we have collected from users in connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.

The company does not share your personal information with third parties for those third parties’ direct marketing purposes.

Your Rights and Choices

By providing your phone number and clicking submit online, you agree to our Privacy Policy and authorize us to make or initiate sales calls, text messages and prerecorded voicemails to that phone number using an automated system. Your agreement is not a condition of purchasing any products, goods or services and you may elect to do business with us over the phone. Message & data rates may apply.

You may opt out of receiving promotional e-mails and text messages from us by following the unsubscribe instructions provided in any such messages. Please note that if you opt out of receiving promotional messages from us, this does not impact other transactional and administrative messages which you will continue to receive (such as emails relating to billing and payment information or changes to this Privacy Policy). If you have registered for an account with us, you may delete the account at any time by contacting us at hello@happypet.care.

If you have an account with us, you may access or modify some of your information and/or modify your preferences through your account or by contacting us at hello@happypet.care.

Links to External Websites / Online Services

Our Mobile App & Website may contain links to third-party websites and/or online services. Any access to and use of such third-party websites and/or online services is not governed by this Privacy Policy, but is instead governed by the privacy policies of those third parties, and we are not responsible for the information practices of such third-party websites and/or online services.

Some aspects of the Site may allow you to interface with social media, such as Facebook, Instagram, X and YouTube/ Google. We will attempt to identify these aspects of the Site to you, for example, by identifying them with the applicable third-party logos or trade names. By using these interfaces, you will allow us to access information about you from those other online services, including information and other content that you submit to those online services. If you interface with the Site through your social media account, we may contact you or enable you to share your experience and content via your social media account, which information may be publicly viewed by other users of those services. For a description on how such social media services and other third-party platforms, plug-ins, integrations, and applications handle your information, please refer to their respective privacy policies and terms of use, which may permit you to modify your privacy settings with that service or platform.

Online Tracking

Our websites do not currently recognize or respond to automated browser signals regarding tracking mechanisms, which may include "Do Not Track" instructions.

Children

We do not knowingly collect or maintain personal information from any person under the age of eighteen. No parts of our Site are directed to or designed to attract anyone under the age of eighteen.

Contact Information; Questions and Changes in Information

If you have any questions regarding this Privacy Policy or to request changes to your personal information, please contact us at hello@happypet.care

Notification of Changes

Any changes to our Privacy Policy will be posted to this page so users are always aware of the information we collect and how we use it. Accordingly, please refer back to this Privacy Policy frequently as it may change.