The Canine Makeover Is Running 3 Grooming Centres in Bangalore on One Platform

The Canine Makeover has spent 7 years building a reputation in Bangalore for breed-specific haircuts, show grooming, and hair colouring, led by founder Sujan, an internationally trained and certified grooming professional. Across their three centres, the team has groomed over 25,000 pets, with fully transparent grooming rooms so pet parents can watch their pets throughout the session.

The business grew on the strength of that experience and an exceptional customer satisfaction rate, even though the team wasn't particularly tech-first. Behind the scenes, though, growing to three locations had started to show in the one place it's hardest to manage by instinct: inventory. The team had tried other software before, but retail and premium grooming products were still being tracked across disconnected tools, with no single view of what stock existed where.

Challenges of Running a Successful Business

Key challenges included:

• Premium grooming products tracked across multiple disconnected tools
• No single view of retail stock across the three centres
• Frequent stock issues as a result
• Having tried other software providers without finding the right fit
• No centralised booking system

That's when The Canine Makeover partnered with Happy Pet Tech.

How did the process change?

Happy Pet Tech began by auditing stock across all three centres and setting up standard SOPs for how inventory would be managed going forward. Since then, all three stores have run on a single platform.

"It's very convenient for inventory, invoices, and everything else. We've used multiple software providers in the past, but Happy Pet Tech has been the best when it comes to usage and affordability." – Sujan, Founder

Key improvements included:

• A full stock audit across Basavangudi, Bannerghatta Road and RR Nagar
• Standard SOPs for inventory across all centres
• One system running all three stores, covering inventory and invoicing
• Regular visits from the Happy Pet Tech team, including onboarding specialist Pruthvi and co-founder Sanketh, to check on usage and improvements
• Support for their next phase of growth into new cities

"The customer service is too, too good." – Sujan, Founder

Building a Chain Ready to Expand

With inventory finally under control across all three centres, bookings have grown by 20%, and The Canine Makeover can focus on what they do best: breed-specific cuts, show grooming, and the love-filled experience their customers already rated highly. The partnership is now moving into its next phase, with Happy Pet Tech supporting The Canine Makeover's upcoming expansion into Hyderabad.