Terms and Conditions

Effective Date: Oct 13, 2026

Last Updated: Oct 13, 2026

Welcome to Happy Pet: for Pet Parents, a mobile application developed and operated by Excitado Innovations Private Limited, designed to support pet parents in managing and tracking their pets' health, records, activities, education, insurance-related information, and other related needs.

The App is available to users in India, Thailand, the Philippines, the United Arab Emirates (UAE), Australia, the United States of America (USA), and Nepal. The availability of specific features, content, subscription plans, insurance-related services, and other services may vary depending on the user's country or region and applicable local laws and regulations.

These Terms and Conditions ("Terms") govern your use of the App and the related services offered by Excitado Innovations Private Limited ("Company", "we", "us", or "our"). By downloading, accessing, registering for, or using the App, you agree to be bound by these Terms.

1. Eligibility and Availability

The App is available to users in India, Thailand, the Philippines, the United Arab Emirates (UAE), Australia, the United States of America (USA), and Nepal.

Use of the App is permitted only to individuals who are 4+ years of age or older. By using the App, you confirm that you meet this eligibility requirement.

The availability of specific features, content, subscription plans, insurance-related services, and other services may vary depending on the user's country or region and applicable local laws and regulations.

2. User Accounts

  • You may be required to create an account to access certain features of the App.
  • You are responsible for providing accurate and up-to-date information.
  • You are responsible for maintaining the confidentiality of your account credentials.
  • You are responsible for all activity carried out through your account.
  • You must notify us if you become aware of any unauthorized access to your account.

3. Services Provided

Happy Pet provides features and content intended to help pet parents manage, understand, and engage with their pets' health, wellness, education, activities, and related needs.

The App may provide the following features:

  • Monitoring and managing pet health and medical records.
  • Adding and maintaining pet information and records.
  • Storing vaccination, deworming, medical, and other pet-related records.
  • Tracking walking and other pet activities.
  • Recording walk routes and walked distance using your device's location during walks you start, where you allow location access.
  • Maintaining an Image Diary for recording and organizing pet memories.
  • Providing a Pet Health Score based on information such as pet weight records, vaccination records, and walking/activity records.
  • Providing Pet Academy / Learning Academy courses, lessons, educational content, quizzes, and progress or completion tracking.
  • Providing educational nutrition and recipe content, including recipes reviewed or approved by nutrition professionals.
  • Providing an AI chatbot for pet-related questions and educational assistance, subject to applicable usage or token limits.
  • Connecting and interacting with other pet parents through community features.
  • Providing access to pet insurance-related information and services through GuavaSure.
  • Providing educational, informational, product, service, and promotional updates where applicable.
  • Providing free and paid subscription-based features as described in these Terms.

The Company reserves the right to add, modify, suspend, or discontinue any feature or part of the App.

4. Free and Paid Subscription Plans

Happy Pet may offer both free and paid subscription plans.

Free Version

The free version may provide access to certain features with limited usage, functionality, or content. Certain features may be completely unavailable to free users.

Paid Version

Paid subscription plans may provide expanded or unlimited access to applicable features and content that are limited or locked in the free version.

Paid subscription plans may be offered on a:

  • Monthly basis; or
  • Annual basis.

The exact features and benefits available under a paid subscription may be displayed within the App at the time of purchase.

Subscription Purchase

Subscriptions are purchased exclusively through:

  • Apple App Store; or
  • Google Play Store.

Payments, billing, subscription management, renewal, cancellation, and applicable store policies are also subject to the terms and conditions of the applicable app store.

Automatic Renewal

Paid subscriptions automatically renew at the end of each subscription period unless cancelled before the renewal date in accordance with the applicable Apple App Store or Google Play Store procedures.

Cancellation

If you cancel your subscription, you will continue to have access to the applicable paid features until the end of your current paid subscription period.

After the current subscription period expires, your account will revert to the applicable free version and its associated limitations.

Refunds

Subscription payments are non-refundable, except where a refund is required by applicable law or applicable Apple App Store or Google Play Store policies.

The Company does not independently control refund decisions made by Apple or Google where the subscription was purchased through their respective platforms.

5. Pet Academy / Learning Academy

The App may provide educational courses, lessons, quizzes, and related learning content through the Pet Academy / Learning Academy.

  • Academy content may be created or reviewed by independent external pet experts engaged by the Company, and all Academy content is owned by, or exclusively licensed to, the Company as set out in Section 11.
  • The Academy is intended for educational and informational purposes.
  • Course completion or progress information may be recorded within the App.
  • Educational content does not constitute veterinary diagnosis, treatment, or professional veterinary advice.
  • The Company does not guarantee any particular outcome from following Academy content.
  • Academy content is protected by applicable intellectual property laws, and your use of it is subject to Section 11.

6. Nutrition and Recipes

The App may provide nutrition-related educational content and recipes, including recipes reviewed or approved by nutrition professionals.

Such content is provided for general educational and pet-care purposes only and should not be considered a substitute for professional veterinary advice.

Pet nutritional requirements may vary depending on factors such as species, age, weight, health condition, allergies, activity level, and other individual circumstances.

You are responsible for determining whether any recipe or nutritional information is appropriate for your pet and should consult a qualified veterinarian where appropriate.

7. Pet Health Score

The App may provide a Pet Health Score calculated using a fixed algorithm.

The Health Score may use information including:

  • Pet weight records;
  • Vaccination records; and
  • Walking or activity records.

The Health Score is intended to provide general wellness and informational insights only.

It is not a medical diagnosis, medical assessment, veterinary recommendation, or substitute for professional veterinary care.

The Health Score may change when the underlying pet information or records are updated.

The Company does not guarantee that the Health Score accurately represents the actual medical or physical condition of any pet.

8. Pet Insurance Services

Happy Pet may provide access to pet insurance-related information and services through GuavaSure.

  • Happy Pet acts as an intermediary for the insurance-related service and does not itself provide or underwrite the insurance policy.
  • The insurance offering is powered by GuavaSure.
  • When you choose to access insurance-related services, the App may open the relevant insurance experience through a WebView.
  • Insurance policies, coverage, premiums, eligibility, exclusions, claims, renewals, cancellations, and other insurance terms are governed by the applicable insurance provider's policy and terms.
  • GuavaSure and/or the applicable insurance provider is responsible for the insurance product, policy issuance, coverage, claims, and other insurance-related decisions.
  • Happy Pet does not guarantee that you will be eligible for insurance coverage or that a particular claim will be approved.
  • Any information displayed through Happy Pet regarding insurance is provided for convenience and informational purposes and should not be considered a guarantee of coverage.
  • You should review the applicable insurance policy documents, terms, conditions, exclusions, and disclosures before purchasing or relying on an insurance product.

9. User Obligations

You agree to:

  • Provide accurate information when using the App.
  • Use the App only for lawful purposes.
  • Not misuse, abuse, reverse engineer, or attempt to interfere with the App.
  • Not attempt to gain unauthorized access to any account, system, or data.
  • Not use the App to distribute harmful, unlawful, abusive, or misleading content.
  • Not misuse AI-generated features or attempt to circumvent applicable AI usage or token limits.
  • Not share or distribute paid subscription content in violation of applicable rights.
  • Provide accurate information when using insurance-related services.
  • Review applicable insurance policy terms before purchasing or relying on insurance services.
  • Maintain the confidentiality of your account credentials.
  • Use the App in accordance with applicable laws and regulations.

The copying, recording, reproduction, sharing, redistribution, or other exploitation of any Academy Content or other App content is strictly prohibited, except as expressly permitted in Section 11. Any such use may result in suspension or termination of your access and legal action, as set out in Section 11.

10. Data Privacy

Your use of the App is also governed by our Privacy Policy, which explains how we collect, use, process, store, and protect personal information and other data.

By using the App, you acknowledge that you have read and understood the Privacy Policy.

11. Intellectual Property

11.1 General

All content and materials available through the App, including but not limited to software, design, graphics, logos, text, images, educational materials, recipes, course content, and other intellectual property, are owned by or licensed to the Company unless otherwise stated.

You may not reproduce, distribute, modify, sell, license, or commercially exploit such content without prior written permission from the Company or the applicable rights holder.

11.2 Academy Content

All courses, lessons, videos, audio, presentations, text, images, graphics, illustrations, quizzes, assessments, worksheets, notes, recipes, and downloadable materials made available through the Pet Academy / Learning Academy, together with the structure, sequence, titles, and compilation of all of the foregoing (collectively, "Academy Content"), are and shall remain the sole and exclusive property of the Company. This includes content created by independent experts engaged by the Company. All intellectual property rights in the Academy Content, including copyright, trademark, database rights, and related rights, vest exclusively in the Company. Nothing in these Terms transfers any ownership right in the Academy Content to you.

11.3 Limited Licence

Subject to your continued compliance with these Terms, the Company grants you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable licence to access and view the Academy Content within the App solely for your personal, non-commercial learning.

11.4 Prohibited Uses

The following are strictly prohibited without the Company's prior written permission, in whole or in part, and in any form or medium:

  • Copying, reproducing, recording, screen-capturing, downloading (except where the App expressly permits), transcribing, or translating the Academy Content;
  • Modifying or adapting the Academy Content, or creating derivative works from it;
  • Publishing, uploading, broadcasting, communicating to the public, selling, reselling, renting, licensing, sublicensing, sharing, or distributing the Academy Content, including through social media, messaging groups, websites, other apps, courses, or training programmes;
  • Using the Academy Content for any commercial purpose, including to create, support, or promote any competing product or service;
  • Using the Academy Content to train, fine-tune, or evaluate any artificial intelligence or machine learning model, or extracting it by scraping or other automated means;
  • Circumventing any technical measure that protects the Academy Content, or sharing your account or paid access with any other person; and
  • Removing or altering any copyright or proprietary notice on the Academy Content.

11.5 Consequences of Unauthorised Use

Any unauthorised reproduction, reuse, or distribution of the Academy Content is a material breach of these Terms and an infringement of the Company's intellectual property rights. Without limiting any other right or remedy available to it, the Company may, to the fullest extent permitted by applicable law:

  • suspend or terminate your access immediately, without refund;
  • require you to remove all infringing material and to cease all further use;
  • seek injunctive relief, damages or an account of profits, and recovery of its legal costs; and
  • initiate civil and criminal proceedings under the Copyright Act, 1957, and any other applicable law in India or any other jurisdiction.

You will be liable for all losses, damages, and costs that the Company suffers as a result of your breach.

11.6 Permissions

To request permission to use any Academy Content, please write to hello@happypet.care. No permission is valid unless it is given in writing by the Company.

11.7 Reservation of Rights

All rights not expressly granted in these Terms are reserved by the Company.

12. Third-Party Services

The App may integrate with or rely on third-party services, platforms, technologies, or providers, including:

  • Apple App Store;
  • Google Play Store;
  • GuavaSure and applicable insurance service providers;
  • Google Maps;
  • Payment processors;
  • Cloud service providers;
  • Analytics providers;
  • Communication or notification services; and
  • Other technology or service providers required to operate the App.

Your use of third-party services may be subject to their respective terms, conditions, privacy policies, and other applicable policies.

Maps in the App are provided by Google Maps. By using map features in the App, you agree to be bound by the Google Maps/Google Earth Additional Terms of Service (https://maps.google.com/help/terms_maps/) and acknowledge the Google Privacy Policy (https://policies.google.com/privacy).

Where the App requests permission to access your contacts, such access may be used to help you invite or connect with other users. We do not store or share your contacts beyond these purposes, subject to the practices described in our Privacy Policy.

13. AI-Generated Content

The App may provide AI-powered features, including an AI chatbot.

AI-generated responses are provided for general informational and educational purposes.

AI responses may not always be accurate, complete, current, or appropriate for your specific pet.

You should not rely solely on AI-generated information for medical, veterinary, emergency, nutritional, insurance, or other professional decisions.

AI features are subject to fixed usage or token limits. Paid subscribers may receive substantially higher usage limits than free users, but paid access does not necessarily provide unlimited AI usage.

14. Limitation of Liability

The App and its content are provided on an "as is" and "as available" basis.

To the maximum extent permitted by applicable law, the Company does not guarantee that:

  • The App will always be available or uninterrupted.
  • The information provided through the App will always be complete, accurate, or current.
  • The Health Score will accurately represent a pet's health condition.
  • Walk routes and distances, which are estimated from your device's location signals, will always be complete or accurate.
  • Academy or educational content will produce a particular outcome.
  • Nutrition or recipe content will be suitable for every pet.
  • AI-generated responses will always be accurate or appropriate.
  • Insurance-related information will guarantee eligibility, coverage, or claim approval.

The App is not a substitute for professional veterinary care, diagnosis, treatment, emergency services, or professional insurance advice.

You are responsible for seeking appropriate professional assistance when required.

To the maximum extent permitted by applicable law, the Company will not be liable for losses or damages arising from your reliance on information, recommendations, Health Scores, educational content, recipes, AI-generated responses, or insurance-related information provided through the App.

15. Subscription Cancellation and Access

Subscription cancellation is handled through the Apple App Store or Google Play Store, depending on where the subscription was purchased.

Cancelling a subscription does not immediately terminate access to paid features. Paid access continues until the end of the applicable subscription period.

Once the subscription period ends, the account will revert to the applicable free version.

16. Suspension or Termination

We reserve the right to suspend or terminate your access to the App if:

  • You violate these Terms.
  • You misuse the App or its services.
  • You engage in fraudulent or unlawful activity.
  • Your use creates a security or operational risk.
  • We are required to do so by applicable law.

You may stop using the App at any time.

Termination does not affect rights or obligations that, by their nature, should survive termination.

17. Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws of India, unless otherwise required by applicable mandatory laws in the jurisdiction where you reside.

18. Amendments

We may update or modify these Terms from time to time.

Any updated Terms will be made available through the App or other appropriate channels. Your continued use of the App after the updated Terms become effective constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

19. Contact

For any queries, feedback, or grievances related to these Terms, you may contact:

📧 hello@happypet.care

📍3rd Floor, Sai Ram Plaza, 530/A, 19th Main Rd, near Allen Career Institute, Sector 3, HSR Layout, Bengaluru, Karnataka 560102