Privacy Policy
Effective Date: Oct 13, 2026
Last Updated: Oct 13, 2026
Welcome to Happy Pet: for Pet Parents, a mobile application designed to help pet parents manage and track their pets' health, records, activities, education, insurance-related information, and related needs.
The App is available in India, Thailand, the Philippines, the United Arab Emirates (UAE), Australia, the United States of America (USA), and Nepal. The availability of specific features, content, subscription plans, insurance-related services, and other services may vary depending on the user's country or region and applicable local laws and regulations.
This Privacy Policy explains how Excitado Innovations Private Limited ("Company", "we", "us", or "our") collects, uses, processes, stores, and protects information when you use the App.
1. Scope
This Privacy Policy applies to users of Happy Pet: for Pet Parents in:
- India
- Thailand
- Philippines
- United Arab Emirates (UAE)
- Australia
- United States of America (USA)
- Nepal
Use of the App is permitted only to individuals who are 4+ years of age or older.
The App and its features are subject to applicable local laws and regulations in the jurisdiction where the user accesses or uses the App.
2. Information We Collect
a. Personal Information
We may collect personal information such as:
- Name
- Email address
- Phone number
- Location information
- Profile details
- Account identifiers
- Other information you voluntarily provide
b. Device Information
We may collect information about the device used to access the App, including device identifiers, operating system, device type, and related technical information.
c. Usage Data
We may collect information regarding your use of the App, including interactions with features, usage patterns, and technical information required to operate and improve the App.
d. Contacts
If you grant permission, we may access your contacts to help you invite or suggest connections with other pet parents.
We do not store or share your contacts beyond these purposes, subject to applicable law.
e. AI Chatbot Interactions
When you use the AI chatbot, we may collect and process your queries, inputs, and interactions in order to provide responses and improve the accuracy and performance of the feature.
We do not use chatbot conversations to personally identify users.
f. Pet Information
You may provide information about your pets, including information such as:
- Pet name
- Species
- Age
- Weight
- Vaccination records
- Deworming records
- Medical or health records
- Walking or activity records
- Images
- Other information you choose to add
g. Pet Health and Wellness Information
We may process information you provide about your pet's health, wellness, activities, and records to provide relevant App features.
h. Pet Academy Information
We may collect information related to your use of the Pet Academy / Learning Academy, including:
- Courses accessed
- Lessons accessed
- Quiz participation
- Progress
- Completion information
i. Nutrition and Recipe Information
We may collect information related to your interaction with nutrition and recipe content provided through the App.
j. Health Score Information
We may process relevant pet information, including:
- Weight records
- Vaccination records
- Walking/activity records
to calculate the Pet Health Score using the App's fixed algorithm.
k. Subscription and Purchase Information
If you purchase a paid subscription, we may receive or process information necessary to identify and manage your subscription, including subscription status, plan type, renewal status, and applicable transaction-related information.
Subscriptions are purchased through the Apple App Store or Google Play Store, and payment information may be processed by the applicable platform in accordance with its privacy policy and terms.
l. Insurance-Related Information
If you choose to access or use the insurance-related services available through the App, we may process information necessary to facilitate your interaction with the insurance service.
The insurance-related experience may be provided through a WebView and is powered by GuavaSure.
Depending on the insurance service and information you provide, this may include information necessary to facilitate insurance-related enquiries, applications, eligibility checks, policy-related interactions, or other services.
The specific information collected and processed through the insurance experience may also be governed by the privacy policy and terms of GuavaSure and/or the applicable insurance provider.
m. Location Information During Walks
If you start a walk in the App and allow location access, we collect your device's precise location (GPS coordinates and their timestamps) while that walk is in progress, including when the App is running in the background or your device is locked.
We use this information to:
- Draw the route of your walk on a map;
- Calculate the distance walked; and
- Determine whether a walk is still in progress, for example so that a walk is not automatically paused while you are still moving.
Location is collected only while a walk you have started is in progress, and collection stops when the walk is paused or finished.
Location access is optional. You can decline it or turn it off at any time in your device settings, and you can still record walks without a route.
Walk routes are stored with the related walk record. They may be visible to people you have invited to share your pet's records. A user added as a walker can see routes only for the walks they recorded.
3. How We Use Your Information
We may use information collected through the App to:
- Provide and personalize App features.
- Create and manage your account.
- Allow you to add and maintain pet records.
- Provide health, wellness, activity, educational, and nutritional features.
- Record walk routes, calculate walk distance, and keep a walk in progress while you are moving.
- Provide Pet Academy / Learning Academy content and track progress.
- Provide nutrition and recipe content.
- Calculate and display the Pet Health Score.
- Provide and manage AI chatbot functionality.
- Enable community and pet-parent connection features.
- Provide and facilitate access to insurance-related services.
- Facilitate interactions with GuavaSure and/or applicable insurance service providers.
- Provide and manage paid subscriptions.
- Process or validate subscription status and access.
- Improve App functionality, performance, and security.
- Send updates, notifications, and promotional communications where applicable and with required consent.
- Comply with applicable legal obligations.
- Prevent fraud, misuse, unauthorized access, and security incidents, and protect our intellectual property rights.
- Resolve disputes and enforce our terms.
Free and Paid Subscription Features
The App may provide different levels of access depending on whether you use the free or paid version.
Free users may have limited access to certain features, while some features may be completely locked.
Paid subscribers may receive expanded or unlimited access to applicable features, subject to the terms and limitations of the applicable subscription plan.
AI chatbot usage remains subject to fixed usage or token limits. Paid subscribers may receive substantially higher usage limits than free users.
4. Legal Basis for Processing
Depending on your jurisdiction and the applicable law, we may process information based on:
- Your consent.
- Performance of a contract or provision of requested services.
- Legitimate interests, where permitted by law.
- Compliance with legal obligations.
- Other lawful bases available under applicable privacy laws.
Where consent is the legal basis, you may withdraw your consent where permitted by applicable law.
5. Cross-Border Data Transfers
Because we operate and use technology and service providers that may be located in different countries, your information may be transferred, stored, or processed outside the country in which you reside.
Insurance-related services may involve the transfer of relevant information to GuavaSure and/or applicable insurance service providers where necessary to provide the requested service.
Where required by applicable law, we will use appropriate safeguards for cross-border transfers.
6. Data Retention and Deletion
We retain information for as long as reasonably necessary to provide the App and its features, maintain your account, comply with legal obligations, resolve disputes, enforce agreements, and protect our legitimate business interests.
You may request deletion of your personal information, subject to applicable legal and operational requirements.
Certain information may need to be retained where required by law or where there is a legitimate legal or security reason to retain it.
Subscription-related information may be retained for as long as reasonably necessary to manage subscriptions, transactions, billing records, legal obligations, disputes, and accounting requirements.
Insurance-related information may be retained for as long as reasonably necessary to facilitate the requested insurance services, maintain relevant records, comply with legal obligations, resolve disputes, and meet applicable regulatory or contractual requirements.
Walk routes are retained together with the related walk record and are deleted when your account is deleted, subject to applicable law.
7. Your Rights
Depending on your location, you may have the following rights:
Global Rights (all users):
- Access your data.
- Request correction or deletion.
- Withdraw consent, where applicable.
- Request information about data sharing and transfers.
Regional Additions:
- 🇹🇭 Thailand: Right to data portability and to object to automated processing.
- 🇵🇭 Philippines: Right to be informed of processing and to lodge a complaint with the National Privacy Commission.
- 🇦🇪 UAE: Right to restrict processing and to file complaints with the UAE Data Office.
- 🇦🇺 Australia: Right to anonymity and to opt out of direct marketing.
- 🇺🇸 United States: Depending on the applicable state or federal privacy law, you may have rights to access, correct, delete, or obtain a copy of your personal information, opt out of certain processing or targeted advertising, and exercise other applicable privacy rights.
- 🇳🇵 Nepal: You may have rights relating to access, correction, confidentiality, and protection of your personal information in accordance with applicable Nepalese laws.
You can exercise these rights by contacting us at the details below.
8. Security
We take reasonable measures to protect personal information against unauthorized access, alteration, disclosure, or destruction.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
9. Data Breach Notification
If we become aware of a data breach involving personal information, we will take appropriate steps to investigate, mitigate, and notify affected individuals or relevant authorities where required by applicable law.
10. Pet Academy, Health, Nutrition, Wellness and Insurance Features
Pet Academy
Pet Academy / Learning Academy provides educational content, courses, lessons, quizzes, and progress tracking.
Content may be created, reviewed, or provided by independent external pet experts.
Academy content is intended for general educational purposes and is not a substitute for professional veterinary advice.
To protect Academy content from unauthorised copying, sharing, and misuse, we may use account, device, and usage information, for example to detect account sharing or unusual access patterns.
Nutrition and Recipes
The App may provide nutrition-related educational content and recipes, including recipes reviewed or approved by nutrition professionals.
This content is intended for general educational and pet-care purposes and does not constitute veterinary diagnosis, treatment, or individualized medical advice.
Pet Health Score
The Pet Health Score is calculated using a fixed algorithm based on information such as:
- Pet weight records;
- Vaccination records; and
- Walking/activity records.
The Health Score is intended for general wellness and informational purposes only.
It is not a medical diagnosis or substitute for professional veterinary care.
Insurance Services
Happy Pet may provide access to insurance-related services through GuavaSure.
Happy Pet acts as an intermediary and does not itself provide or underwrite the insurance product.
The insurance experience may open through a WebView within or from the App and is powered by GuavaSure.
When you choose to use the insurance service, relevant information may be shared with GuavaSure and/or the applicable insurance provider to facilitate the service you have requested.
The collection, use, processing, and storage of information by GuavaSure or the applicable insurance provider may also be governed by their respective privacy policies and terms.
You should review the applicable insurance provider's privacy policy, policy terms, coverage details, exclusions, and other disclosures before providing information or purchasing an insurance product.
11. Third-Party Services
We may use third-party service providers for purposes such as:
- Cloud storage;
- Analytics;
- Communication and notifications;
- Technical infrastructure;
- Payment and subscription processing;
- Insurance-related services;
- Maps and location services.
Subscriptions are purchased through Apple App Store or Google Play Store. These platforms may independently process payment and subscription information according to their own privacy policies and terms.
Insurance-related services may be provided through GuavaSure and/or applicable insurance providers.
Maps in the App are provided by Google Maps. When a map is displayed, Google may receive information needed to show it, such as your device's IP address and the map area being viewed. Your saved walk routes are not sent to Google. Google's handling of this information is governed by the Google Privacy Policy (https://policies.google.com/privacy).
We may share information with service providers where necessary to provide the App, operate our services, process subscriptions, facilitate insurance-related services, display maps, provide cloud storage, support communication or analytics, or comply with legal obligations.
12. Localization
Where required by applicable law, we may take reasonable measures to comply with local privacy requirements applicable to users in different jurisdictions.
The rights and protections available to you may vary depending on your country, state, or region.
13. Language
This Privacy Policy may be provided in English and may be translated into other languages for convenience.
Where permitted by applicable law, the English version will govern in the event of any inconsistency between translations.
14. Updates to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be reflected by updating the "Last Updated" date above and, where appropriate, providing additional notice through the App or other communication channels.
You are encouraged to review this Privacy Policy periodically.
15. Contact Us
For any queries, feedback, or grievances related to this Privacy Policy, you may contact:
📍 3rd Floor, Sai Ram Plaza, 530/A, 19th Main Rd, near Allen Career Institute, Sector 3, HSR Layout, Bengaluru, Karnataka 560102