Privacy Policy

Effective Date: Apr 09, 2025

Last Updated: Apr 02, 2025

Welcome to Happy Pet: for Pet Parents, a mobile application designed to support users in managing and tracking records, activities, and related needs. These Terms and Conditions ("Terms") govern your use of the App and the related services offered by Excitado Innovations Private Limited, a company duly incorporated under the laws of India.

Your privacy is important to us. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use our mobile application and related services (collectively, the "App"), available in India, Thailand, the Philippines, the United Arab Emirates (UAE), and Australia.

By using our App, you agree to the terms described in this Privacy Policy.

1. Scope and Applicability

This Privacy Policy applies to all users of our App globally, including but not limited to users located in India, Thailand, the Philippines, the UAE, and Australia.

We comply with applicable privacy and data protection laws in each of these regions, including:

  • India: Digital Personal Data Protection Act, 2023
  • Thailand: Personal Data Protection Act, 2021 (PDPA)
  • Philippines: Data Privacy Act of 2012
  • UAE: Federal Decree-Law No. 45 of 2021 on Personal Data Protection
  • Australia: Privacy Act 1988 (Australian Privacy Principles)

Use of the App is permitted only to individuals who are 4+ years of age or older and residing in India. By using the App, you confirm that you meet these eligibility requirements.

2. Information We Collect

We may collect and process the following types of information:

a. Personal Information:

Includes name, email address, phone number, location, profile details, and other identifiers voluntarily provided during sign-up or profile creation.

b. Device Information:

Includes device type, operating system, unique device identifiers, app version, and IP address.

c. Usage Data:

Information on how you use our App — such as features accessed, time spent, and interactions — to improve functionality and user experience.

d. Contacts (with your permission):

If you grant access, we may use your contact list to:

  • Help you invite friends or family.
  • Suggest connections within the app.

We do not store or share your contacts beyond these purposes.

e. AI Chatbot Interactions:

When you use our AI chatbot, we may collect and process the content of your queries, inputs, and interactions to provide relevant responses, improve accuracy, and enhance overall performance.

We do not use chatbot conversations to personally identify users, and such data is processed in accordance with this Privacy Policy.

3. How We Use Your Information

We use your information to:

  • Provide and personalize app features.
  • Enable features like appointment booking, reminders, or friend invitations.
  • Improve functionality, performance, and security.
  • Send updates, notifications, and promotional messages (only with consent).
  • Comply with legal obligations and resolve disputes.

4. Legal Basis for Processing

We process your personal data based on:

  • Your consent (e.g., granting contact or location access).
  • Contractual necessity (to deliver app services).
  • Legitimate interest (app improvement, analytics).
  • Legal compliance (where required by law).

5. Cross-Border Data Transfers

We may transfer your personal information to servers or partners located outside your country of residence, including India, Singapore, or other jurisdictions where we operate.

We ensure such transfers follow appropriate legal safeguards, such as contractual data protection clauses or equivalent standards, to protect your data wherever it is processed.

6. Data Retention and Deletion

We retain your personal information only for as long as necessary to:

  • Provide our services, or
  • Fulfill legal, accounting, or regulatory obligations.

You may request deletion of your data anytime via in-app settings or by contacting our privacy team at comms@happypet.care.

Once deleted, your data will be permanently removed from active systems unless retention is required by law.

7. Your Rights

Depending on your location, you may have the following rights:

Global Rights (all users):

  • Access your data.
  • Request correction or deletion.
  • Withdraw consent.
  • Request information about data sharing and transfers.

Regional Additions:

  • 🇹🇭 Thailand: Right to data portability and to object to automated processing.
  • 🇵🇭 Philippines: Right to be informed of processing and to lodge a complaint with the National Privacy Commission.
  • 🇦🇪 UAE: Right to restrict processing and to file complaints with the UAE Data Office.
  • 🇦🇺 Australia: Right to anonymity and to opt out of direct marketing.

You can exercise these rights by contacting us at the details below.

8. Data Security

We implement industry-standard security measures (encryption, limited access controls, secure servers) to protect your personal data.

However, no digital system is 100% secure. You acknowledge that data transmission over the internet carries inherent risks.

9. Data Breach Notification

If a data breach occurs that is likely to affect your rights or freedoms, we will notify you and relevant authorities in accordance with applicable laws in your region (for example, within 72 hours in Thailand or Australia).

11. Third-Party Services

Our App may use third-party services such as analytics, cloud storage, or push notifications.

These providers process data under strict contractual terms and do not have permission to use it for their own purposes.

We may share data only with:

  • Cloud storage providers
  • Communication and analytics platforms
  • Payment processors (if applicable)

All are bound by equivalent data protection obligations.

12. Data Localization

Where required by local law, we may store and process personal data within your country of residence (for example, UAE users' data may be hosted locally).

13. Language

For users in Thailand and the Philippines, this Privacy Policy may be available in local languages. In case of discrepancies, the English version will prevail.

14. Updates to This Policy

We may modify this Privacy Policy from time to time to reflect legal, operational, or technical changes.

Updated versions will be posted in-app or on our website with a revised "Last Updated" date.

Continued use of our App after updates constitutes acceptance of the new terms.

15. Contact Us

For any queries, feedback, or grievances related to these Terms, you may contact:

📧 hello@happypet.care

📍 3rd Floor, Sai Ram Plaza, 530/A, 19th Main Rd, near Allen Career Institute, Sector 3, HSR Layout, Bengaluru, Karnataka 560102